SHIPPING POLICY
1. Shipping Destinations We currently offer shipping exclusively to residents of New Zealand. All orders are processed and shipped from our regional distribution centers to ensure the fastest delivery possible.
2. Shipping Costs and Delivery Time
- Cost: We provide Fast & Free Shipping on all bundle orders within New Zealand.
- Processing Time: Orders are typically processed and dispatched within 24 to 48 business hours.
- Delivery Estimate: Once dispatched, your order should arrive within 3 to 5 business days, depending on your location (North Island vs. South Island).
3. Discreet Packaging To respect your privacy, all Vital Hemp orders are shipped in plain, discreet packaging with no mention of the product contents on the outside of the box.
4. Tracking Your Order Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the progress of your delivery.
RETURNS & REFUND POLICY
1. 60-Day Money Back Guarantee We stand behind the quality of Vital Hemp Gummies. If you are not completely satisfied with your purchase for any reason, we offer a 60-Day Money Back Guarantee.
2. How to Initiate a Return To request a refund, please follow these steps:
- Contact our customer support team within 60 days of receiving your order.
- Provide your order number and the reason for the return.
- Our team will provide you with the appropriate return address and instructions.
3. Refund Processing Once your return is received and inspected, we will process your refund. The credit will automatically be applied to your original method of payment (Visa or Mastercard) within a certain amount of days, depending on your bank’s policies.
4. Return Shipping Costs Unless the product is defective, the customer is responsible for the shipping costs associated with returning the items to our warehouse.